Category Archives: Location Intelligence

A brief guide to Geodemographic Customer Profiling

A geodemographic customer profile is a geographic marketing term used to describe the demographic grouping of customers who fall within a pre-defined geographic area, such as a retail location’s catchment area.

The profile should include the demographic fields that are relevant to the brand or product that is being marketed within the geographic area. Therefore a profile for a childrens’ clothing store would include age and life stage classifications in order to understand what portion of the target market are potential customers. Commonly used demographic fields include age, life stage, gender, education level, income groups, occupation types, dwelling types, or LSM fields. The segments chosen are also dependant on the available geocoded or spatial demographic database, ie if geocoded Census data were being used to generate the profile, then the demographic fields would be limited to the available geocoded data from the Census survey.

The resulting profile provides the breakdown of the population within the geographic area per segmentation field. For instance, the gender profile for the majority of geographic areas is 50% male and50% female. Clearly, gender is not particularly useful as a geodemographic segment.

Geocoding

Approximately 85% of all databases have a geographic element. Geocoding is the process of assigning latitude and longitude (x;y coordinates) to individual records of a database based on locational data such as physical adresses. Through this process is geospatial analysis enabled.

A geocoded database can be analysed within the electronic geospatial environment against other relevant sources of information based on geography.  This functionality is what we refer to as location intelligence.

As with all systems, technological or otherwise, the quality of the output is directly correlated with the quality of the input.  The unfortunate bald fact of the matter is that in South Africa,  compromised levels of literacy among the operational staff compliment means that organisational data that is collected at the operational level is often not clean, or easily geocoded.   This is why it is important to assess data collection processes, and if necessary structure them.  This may mean providing operational staff with predefined drop down boxes for the capture of physical address data.

In the meantime dirty data can be cleaned, and geocoding levels adapted to enable the geocoding of less-than-clean data.  The important thing is that organisations dont ignore this source of valuable organisational insights, as its in the internal data that streamlining, cost saving, and wastage eliminating potential is found.

Information: the Hidden Asset

We are operating in the Information Age. Within your organisation exists the information required to enable insightful strategic planning. Most often, organisational data exists in inconsistent, and non-user friendly formats. Additionally information gathered at the operational level is often dirty, non-verifiable or unverified, duplicated or irrelevant to management processes.

Spatial Insights will scope your organisational activity and identify opportunities for data and systems development. We can assist you to assimilate, clean and deduplicate your information, and render it useful to you.

This process is critical, in order to ensure that your “universe” is accurately taken into consideration, thereby enabling effective decision making.

Informed Decision Making

  • Are you making informed decisions about your organisation?
  • What information is your decision making process based on?
  • Is the information you are basing your decision making on accurate?
  • What information are you not able to factor into your decision making, and why?
  • Are you able to predict the impact of the decisions being made? Will they be in line with your objectives?
  • If your decisions are not based on accurate and complete data, what are they based on?
  • Are your organisation’s decisions focused on “sustainable business tomorrow”?

The technology exists to provide you with the answers to the above and more, and Spatial Insights have the expertise, technology and experience to provide you with accurate insight into your environment.

Bespoke web-based GIS solutions damage the GIS industry


Unscrupulous slick sales people are doing damage to the GIS industry.  By selling quick fix smart phone apps claiming GIS capabilities, with no statistically verifiable data, in fact, with no spatial data whatsoever.  These charlatans are providing grossly averaged out findings that claim to be micro geographic.  On closer scrutiny, none of the data is geocoded or micro-geographic.  Neither is the digital marketing database that the said micro-geographic findings entice advertisers to purchase.   
Therefore a retailer looking for location based demographic data relating to their catchment area, are receiving non-geographic averages, and in purchasing “micro-geographic” customer database marketing, ie sms marketing to the consumers living within the vicinity of the store, are actually receiving a database of consumers within the broader geographic area, and can therefore expect little return on their investment, as this spend is not going to bring about a call to action to consumers living 5-20kms from a store, as opposed to a very real call to action that would be created if the consumers did live within 1-3kms of the location as claimed, given a real value proposition.
The advertiser purchasing this campaign may have little knowledge of the capabilities of a true Geographic Information System nor the power of truly geographic data, and micro-geographic marketing.  Then again, the sales people of this product, too, have as little knowledge.  And as there are few real measures of broad digital media effectiveness, it’s difficult to quantify the lack of response to such campaigns.  
 The uninformed advertiser assumes GIS and Location Intelligence cannot provide the solution to getting more bang for their buck.  Do not be mislead and misinformed.  Contact Spatial Insights as we can, in fact, accurately and scientifically profile micro-geographic catchment areas, as well as measure customer response, and target advertising and marketing messages through efficient media channels within the prescribed geographic catchments areas.